We have a 60-day return policy, which means you have 60 days after receiving your item to return your purchased item and no questions asked.
If your product has arrived faulty or you have changed your mind, please email firstname.lastname@example.org with your order number and a picture of the fault as soon as possible.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you want to start a return, contact us at email@example.com. Please note that returns will need to be sent to the following address:
Luxury Home Collections Ltd.
72 Daventry Road
Coventry, CV3 5DL
So that you know, the customer will be responsible for all return shipping charges. Please always use a traceable return method.
Feel free to contact us for any questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain items like custom products (such as special orders or personalised items) cannot be returned. Please contact us if you have questions or concerns about your item.
The fastest way to ensure you get what you want is to return your item and make a separate purchase for the new item if needed.
We will immediately notify you once we have made the refund. Any refund may take 5-7 working days to appear in your bank account. If you do not receive funds after seven days, please contact us, and we will ensure the issue is resolved as soon as possible.